Conditions
Gotlandsflyg AB with staff works under the total responsibility
of Golden Air and Avitrans Nordic AB, and therefore is Golden Air
and Avitrans Nordic AB responsible for the operation. Information
about our policy and our routines applicable to transport of
babies, young persons, wheel chair assistance, animals and
pregnancy regulations can be found on the page with questions and
answers. If you want information about issues not mentioned there.
You can contact our customer service; email info@gotlandsflyg.se.
or telephone number +46(0)498-22 22 22. Policy, conditions and
routines can be changed without a message about this. Though all
efforts are made to see to it that all information on this web site
is current and correct, Gotlandsflyg cannot take any responsibility
for any losses that directly or indirectly resulted from the use of
this information and homepage. To buy air tickets via this web page
you have to be at least 18 years old. Parents are responsible in
the event of improper use. Agents, staff and representatives of
Gotlandsflyg do not have the authority to change or disregard any
of the conditions of this contract.
Booking and Payment
It is not possible to reserve/book a ticket at Gotlandsflyg
without being liable for payment. If you are uncertain regarding;
date and time for your journey, we recommend you to buy a ticket
which is rebookable, a so called Rebookable ticket. The easiest way
to book a flight is to this homepage. You can choose to pay with
advance booking vouchers (order via e-post: info@gotlandsflyg.se),
credit card, direct bank or via invoice. If you choose invoice as
method of payment, the journey has to be booked at the latest 11
days before departure and the invoice has to be paid and be
registered as payment at Gotlandsflyg before departure. Note, it
can take circa three working days to have an invoice registered. A
term of payment for an invoice is as a maximum 10 days. When you
have booked a ticket you have also agreed to our conditions which
means among other things that you have bound yourself to paying the
invoice on the due day at the latest. As a company customer you can
book on credit. First you have to apply to info@gotlandsflyg.se. If
you choose to pay with a credit card, you should know that your
credit card information is protected by the latest technology. You
can also book and pay your ticket via Customer Services on
telephone number +46(0)498-22 22 22. You will be charged an
administrative fee of SEK 75 per single journey. Booking and paying
a flight is also possible during limited hours at Visby airport and
Bromma airports. Booking and paying a flight is also possible via
any of our agents. If you book any other way then via our home page
there could be an additional administrative fee in addition to the
cost of the ticket. Gotlandsflyg never pays back any part of a
payment regardless if it is the cost of the ticket, taxes or other
fees. however the cost of the ticket itself will be paid back owing
to illness. A doctor's certificate is needed at such occasions. As
to the rest, none of the tickets is re-bookable. It is not possible
to add pay an extra amount to increase flexibility or priority of a
ticket already paid. At such occasions, a new ticket must be
bought. The price of a ticket can be changed without warning.
According to that law about e-commerce, we have to inform you that
we use so-called temporary cookies. This is to guarantee your
payment. These cookies are then deleted automatically.
Increased attendant costs for air companies is one of the results
of the tragic events in the USA in September 2001. At present, a
special charge of $2,14 p per passenger and single journey (i.e.
$4,28 for a return trip) could be charged all air passengers. This
charge is very unfair since the sane amount is charged
all passengers irrespective no matter if they are business
traveller who pay more than SEK 4 000 for a ticket, or if they are
price conscious passengers who fly with Gotlandsflyg for as little
as a couple of hundred SEK. This is just another example of
discrimination against the passengers of Gotlandsflyg. We are
burdened with a number of taxes and fees. Our receipts come
entirely from our passengers, with the exception from a few smaller
destinations in Norrland. In addition to this, means are withdrawn
more or less entirely to the state, which we call taxes. Occurring
taxes and fees paid to states, authorities and airports are
included in our ticket prices at present. This is accounted for
separately in the marketing. These taxes and fees can be changed,
which means you can be charged more than stated here.
Payment costs
Credit- and chargecard
When you pay with creditcard we show and charge the costs charged
by the cardissuer. These costs can vary considerably, depending on
type of card used by you. We are using this system in order not to
disqualify any types of payment. In addition we give you SEK 10
discount. If you choose to pay with chargecard you will not be
charged any additional costs. During the reservation process you
can see the actual cost for using your type of card.
Invoice
If you choose to to pay against invoice the charge is SEK 22. In
this case you will also get the SEK 10 discount. Accordingly there
is no increase in the charges
Cash
If you wish to pay cash at the airport there will be an additional
charge due to the charges from the swedish statebank. We are using
Luftfartsverket staff at Bromma airport, due to this we need to
charge you when paying cash at Bromma airport.
The Ticket
If you have bought a Rebookable ticket it is valid for one (1)
year from the date of purchase. With the Rebookable ticket you can
change datum, time of departure, destination or passenger up until
30 minutes before departure. In this agreement, "ticket" means
either the printed document with booking code or a booking
code together with identification or the
booking code that can be shown together with the SMS sent by
Gotlandsflyg to the passenger mobile phone. The ticket is valid
according to specifications on the ticket, homepage, and the rates
of the company, transport agreements and/or regulations belonging
to them. Service charges of the company or other fees will be
charged the passenger who wants to change the Rebookable ticket
assisted by e.g. the customer services, agents or similar, will be
charged the passenger. Ticket prices could be changed before
departure. The company has the right to refuse transportation if
applicable charges have not been paid. The company also has the
right to refuse transportation if a person has booked a seat and/or
procured a ticket in conflict with existing law or the rates of the
company, rules or regulations. A ticket, which is booked but not
utilized, is considered as used. There are no repayments for
bookable tickets. A Rebookable ticket can be rebooked up until 30
minutes before departure and utilized at another occasion.
The check in
The check-in counters open usually circa 40 minutes before
confirmed time of departure. Last check-in with a Rebookable is at
the latest 15 minutes before departure according to the timetable.
If you have another type of ticket, the check-in closes 30 minutes
before departure. If any time is transgressed, your ticket is
considered to be used and we reserve ourselves the right to deny
you the right to board the aircraft without repayment of all or
part of the amount. We advise you to be at the gate at the latest
30 minutes before departure, regardless of type of ticket.
Gotlandsflyg travel without a ticket so that identification with a
photo and a booking code is enough as travel documents. Show your
documents at the check-in counter. Children under the age of 18
travelling with an adult, who can show an identification with a
photo, do not have to show an identification with a photo. If
applicable identification with a photo corresponding to the names
of the booking cannot be shown, check in can be refused and the
ticket in question will be considered as used.
Deviations and/or Delays
The EU-Law No 261/2004 - Feb 11th 2005 regulates passenger rights
concerning denied boarding on flights departing in accordance to
schedule, cancelled departure where notice have not been given at
least 14 days prior to departure and when scheduled departure is
delayed more then two hours. The complete Law is presented at the
following web address: http://europa.eu.int/eur-lex/pri/sv/oj/dat/2004/l_046/l_04620040217sv00010007.pdf
In accordance to this law we are obliged to keep it obtainable at
request, when delayed flights or denied boarding occur.
If cancellation, alteration or delay occur due to extraordinary
circumstances, for example weather conditions, third-party actions
(ex CAA), intoxicated passenger, technical malfunction on aircraft
or staff injury, this Law is not applicable.
When delays and cancellations occur due to extraordinary
circumstances, our rules are as follows:
The passengers traveling on our Rebookable ticket will be
rebooked, when possible, to another airline and Gotlandsflyg will
pay the difference for this new ticket - in accordance to our "Get
There Guarantee". Passengers having reservations on other
Gotlandsflyg tickets will be handled as follows: If any departure
is cancelled, meaning that we are operating with lesser departures
than scheduled and no suitable alternate departure exists, the
ticket will be refunded upon request (less possible handling fees),
with no further obligations . Gotlandsflyg will never, in these
extra ordinary situations, compensate with transport, hotel stay,
etc. Coffee coupons will however be distributed in case of delays
more than one (1) hour. We do not take any further responsibility
or other compensations beyond the above mentioned. Our policy
enables us to maintain our low air fares.
Gotlandsflyg makes all efforts to provide passengers and luggage
as efficient as possible and in accordance with schedule, however
times stated are not guaranteed and are not a part of a agreement.
The company can, without prior notice, use other airlines and/or
aircrafts and use alternate airports, other than stated on
passenger ticket. Printed time tables can be changed without prior
notice. Gotlandsflyg are not responsible for any compensation, such
as luggage delivery, arrange connecting flights, hotel stays, etc.
We do not recommend our passengers to make reservations on other
connecting flights. Gotlandsflyg will under no conditions accept
any responsibility for possible losses due to missed flight, event
or other arrangement.
Luggage
A maximum of 20 KG of luggage is allowed on flights between Visby
- Bromma. Every exceeding Kg will be charged at SEK 20. We can
never guarantee that the luggage will go with the same aircraft as
the passenger. This is due to the possibility that there may be too
much luggage on board. Gotlandsflyg does not take on the
responsibility for inappropriately packet, easily damaged or
fragile luggage. Nor damages of exterior parts of luggage (for
example, scratches, spots, dirt or dents), which occur at normal
wear or damage due to damp. Luggage that has been checked-in will
be delivered as soon as possible to the holder of the identity
receipt at the airport of the arrival destination. That is Visby
Airport or Bromma Airport. There are no further commitments from
Gotlandsflyg. Responsibility for loss, delay or damages concerning
the luggage, perambulators etc, is limited if not greater values
have been declared in advance and extra fees have been paid.
Passengers travelling with Gotlandsflyg are domestic regardless of
if this flight is a part of a journey abroad. When travelling on
domestic flights, which is the case here, is the compensation for
loss or damages limited to SEK 200 per Kg checked-in luggage. The
passenger is entirely responsible for easily damaged, valuable or
fragile goods. The company does not compensate for delayed luggage.
Only a small hand luggage(for example a handbag or a briefcase)
with a maximum weight of 5Kg and max 45x35x20cm is allowed in the
cabin. Transportation of bicycles, surfboards, skis and such can
never be guaranteed. This is due to the total weight of the luggage
of our passengers. If transport is possible, there is an extra fee
of SEK 150 per flight and object. For safety reasons cannot the
following items be brought in the luggage of the passengers:
- Compressed gases (heavily cooled down, inflammable, non
inflammable and poisonous) e.g. butane, oxygen, liquid nitrogen
gas, oxygen cylinders and cylinders with compressed gas.
- corrosive material such as acids, alkalis, liquid cell
batteries devices containing mercury (ex thermometers).
- Explosives, war equipment, ammunition (incl. empty cartridges),
firearms, fireworks, star shells and pistol cartridges.
- Inflammable liquids and solid substances such as fire-lighting
fluids, matches, paint, thinners, and firelighters.
- Radioactive material.
- Briefcases and attaché cases with installed alarm devices.
- Oxidizing substances; such as bleach and peroxides.
- Poisonous and contagious substances such as insecticides,
weed-killers and living virus cultures.
- &Other dangerous items, for example magnetized goods and
offensive or irritating substances.
- Medicine and toilet requisites in limited quantities, which are
necessary or suitable for the passenger's needs during the flight.
However, this can be brought, for example, hair spray, perfumes and
medicine.
NOTE:Toy guns or weapons (plastic or metal),
catapults, cutlery, razor blades (both with open blades and safety
razors), tools that could be used as weapons, darts, scissors,
syringes (if not needed for real medical reasons), knitting
needles, large bats and sticks for sports, billiard cues and other
sharp objects and guns are not allowed in the cabin.
Connection flights
Gotlandsflyg fly "point-to-point" flights between Visby and
Stockholm/Bromma. That is why we do not offer and cannot arrange
connections for passengers and their luggage to other flights.
Gotlandsflyg do not recommend their passengers to book connecting
flights to their flights. Gotlandsflyg does not take on the
responsibility for connections and can therefore not be held
responsible for any losses or expenses, if any, due to delays or
cancelled departures regardless of nature.
Children
Babies under the age of two years (on the day of the homebound)
can fly free of cost provided that they sit on an adult's knee (one
baby per adult). bouncing cradles are not allowed onboard the
aircraft. If the baby is two years old before the homebound,
applicable ticket price, taxes and charges must be paid for this
part of the journey. Read more about travelling with children on
the questions and answers page.
Our right to refuse transportation:
We reserve ourselves the right to refusing transportation of you
and/or your luggage. Reasons for our decision could be that:
- Your behaviour or physical or mental condition or that the
contents of your luggage could cause damage or concern for yourself
or cause concern onboard for other passengers and/or members of the
crew.
- Full payment for the ticket and all applicable charges have not
been paid or that the credit arrangement between you and us (or the
person or company that paid your ticket) is not completed.
- Your travel documents or any other document such as passport or
other identification document is missing, is reported as missing,
shows signs of forgery or in any other way is invalid or show signs
of being invalid.
- The person who intends to check in or board cannot show that
his or her name is the same as printed on the ticket. In this case
we reserve ourselves the right to keep the ticket without
refund.
- The total weight of passengers and luggage exceed permitted
regulations.
Warsaw
"The Warsaw Convention" means either the convention for the
uniting of specific rules valid for international air transport
signed in Warsaw on the 12th of October 1929, or the same
convention amended in The Hague on the 28th of September 1955. If
any of these regulations of these conditions conflicts with
international laws, national laws or regulations of authorities
which conditions cannot be set aside by agreements, should such
conditions in this agreement not be applicable. A transport
according to this agreement is subordinated to the rules and
limitations concerning liability founded in the Warsaw Convention,
unless this transport cannot be defined as "international
transport" according to the Convention. Unless contradictory to the
above mentioned, transports and other services performed by the
airline applies to (i) conditions of the ticket/homepage, (ii)
actual tariffs, (iii) the airline's conditions regarding transport
with appurtenant regulations which can be obtained from the
airline's office. Subject to demands of the Convention and other
applicable laws, the company or its associates will not be held
responsible for anyone's death, damages or bodily harm or any other
claim for damages except when death or bodily harm is a result of
negligence of the airline or caused by its staff, supplier and
representative connected to the airline company or other services
performed according to this agreement. Hereby, the passenger agrees
for herself/himself, for her/his personal representative and for
her/his relatives to waive all claim for damages of the airline or
its staff, suppliers or agents. All exceptions or limitations of
responsibility that applies to Gotlandsflyg AB and/or Golden Air
and Avitrans Nordic AB will also apply to all staff, associates,
agents, representatives as well as to all persons whose aeroplanes
are used by Gotlandsflyg AB for transportation, including agents,
staff and representatives. If the journey includes a foreign
destination or a stop in a foreign country- other than the country
of departure, the rules according to the Warsaw convention
concerning liability will possibly be applicable for all airlines
involved in your journey, including parts of the journey taking
place within one country. The Convention limits the
responsibilities of airline companies for deaths of passengers or
bodily harm to passengers and also the responsibilities of airline
companies regarding loss, delay or damage of luggage. However, if
an accident occurs during a flight organized by Gotlandsflyg or an
EU airline company, and the accident results in deaths of
passengers or bodily harm to passengers there is no limitation to
the amount of damages unless the airline company can prove that the
damage was caused wholly or partially by the dead or injured
passenger. For damages exceeding 100 000 SDR, Gotlandsflyg or the
EU airline company can be held without responsibility if the
company or its agent can prove that all necessary measures have
been taken to prevent the damage from occurring or that it was
impossible for the company or agents take such measures. Upon the
death or bodily harm to a passenger, Gotlandsflyg or other EU
airline company will also pay in advance to the person entitled to
the compensation, if there is an immediate need of economic
support. This sum is in proportion to the suffering caused. Upon
the death of a passenger, this sum will be 15 000 SDR or
more.
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